The Powerful Rule of Three

For years I've talked about the power of three's. I advise my clients to present 3 agenda items, 3 main points, and 3 benefits. People remember things in three's.

Karl Bryan http://www.karlbryan.com does a good job of this in his recent email, Anatomy of Growing a Business. Consider speaking in threes as verbal bullet points. Now imagine Karl is presenting this out loud. It would be easier for the audience to remember. But you be the judge. Here is his email:


I want to recap on the ideas we've gone over through the business development lessons and essentially the anatomy of a growing, thriving business.

An entrepreneurial fallacy, is an assumption that anyone can succeed at business with:
• Desire
• Some capital
• Projected a targeted profit

There are essentially three key roles that need to be filled to set your business up for success:
• The Mechanic
• The Manager
• The Entrepreneur

The four different stages of a business life cycle are:
• Infancy
• Adolescence
• Growing Pains
• Maturity

There are a few basics to know about Franchising:
• Business Format Franchise
• The Franchise Prototype
• Franchise Prototype Standards

There are three main areas of business development:
• Innovation
• Quantification
• Orchestration

7 specific areas you need to consider in your franchise prototype process:
• Primary Aim
• Strategic Objectives
• Organizational Strategy
• Management Strategy
• People Strategy
• Marketing Strategy
• Systems Strategy

Wasn't this format easier to follow than reading a lot of long sentences? It's especially true for speaking.The best speeches are written for the ear, not for the eye. Creating a speech or presentation is as easy as 1-2-3. That means simple language, concise statements, and colorful words.

Does Your Executive Image Need Polishing?

Situation: Robert was a brilliant executive who worked for a health care company. But he was not projecting a strong leadership image because of his rambling, academic style and his extensive technical vocabulary that tended to alienate his listeners. Not only was Robert not connecting with his peers, visually he didn't look like a leader. He wore a plaid shirt, a sweater vest, and casual shoes. The brilliance his boss recognized in him was not shining through to others.

Solution: As part of the Exec-U-Lead coaching program, Robert learned to use an executive summary approach and to speak in snappy sound bites. By using simpler, shorter words his message had more impact on his audiences. Robert was persuaded to change his look from weekend casual to corporate coat and tie, so he could look more like an executive.

Result: Robert was able to change the image he projected to others - both visually and verbally. He was able to gain respect and be acknowledged for his leadership. Today, he looks and sounds like a leader and he's taking his team to new heights.

Is Confusion Bringing You To A Standstill?

Situation: Marjorie, an owner of a coaching practice, was feeling stuck. Her dilemma: she needed to bring in money by developing her own coaching clients. At the same time she was a facilitator for a small business think tank and was expected to recruit a certain number of members to coach. She also had recruiting responsibilities for a woman's organization for which she was paid an honorarium.

If she didn't meet her quota for the think tank she wouldn't be able to continue. But if she devoted her primary efforts to it, she would continue to have cash flow problems.


Solution: It was clear that Marjorie was putting herself last. We talked about setting priorities and the importance of putting herself first. Marjorie came to realize that her first priority had to be her own business, the small business think tank would be second, and the women's group would come last because it didn't bring in much money. We developed a strategy for Marjorie to sell her coaching services as a priority and then up-sell the think tank membership as a means of ongoing group support. We then worked on an elevator speech to help her position that message.

Result: Marjorie is no longer confused and has a strategy that supports her best interests and will increase her cash flow from now on. She said, "This is the best coaching I've ever experienced."

Even Dry Cleaners Give Business Presentations

This morning I dropped by the dry cleaners to pick up my clothing. As I handed her the ticket, she gave me my dry cleaning and then asked me a question. "Do you send out your husbands shirts?"

"No," I told her. "He's retired. He doesn't wear shirts." She smiled as she explained in her accented English, "Oh I was just trying to..." I supplied the word she was searching for. "Upsell?" "Yes," she said.
"Well my husband only wears golf shirts. But very good marketing. If we ever have a wedding to go to I'll bring in his shirt." We both had a good laugh.

But the laugh is really on business owners who don't see an opportunity and follow up.
This woman realized that a presentation doesn't end when there is an exchange of money. The presentation lives on as you continue the dialog.

Even the post office now asks if you want stamps, mailers, or other supplies. The way you approach a customer is a presentation-from the greeting and smile, to the conversational interaction, to the thank you, to the upsell. Just like any presentation there is a beginning, middle and an end.

Unfortunately, not everybody gets beyond the first presentation.

When It Comes To Public Speaking, Do You Freeze Like A Deer In The Headlights?

Situation: Brad, a corporate executive, was referred by his boss for speech coaching. His presentation style was dry and he was losing credibility among his peers and senior management. He confided that the meetings had become "cutthroat" and that some of the team would "go for the jugular." "It's a very competitive environment," he explained. His boss told him to find a coach and to do it fast. Brad's nervousness on the platform was getting the best of him. He would memorize his slides and freeze up when he saw people roll their eyes. He knew his subject matter but had a difficult time "getting what was in his head and heart to come out of his mouth." Yet, when he would talk off line it was evident that he was very knowledgeable about his subject matter. Brad needed to go from being a talking head to a subject matter expert.

Solution: During the first coaching session, Brad learned to stop memorizing his slides and use them for reference only. He added more stories, anecdotes, and examples to his presentations, and worked on projecting his energy so his voice wouldn't trail off.

Result: Brad gave a presentation at the next meeting a few days later. When asked if his presentation was any better after only one coaching session, his boss replied, "significantly, significantly, significantly, significantly better." Liberated from the cue cards, Brad now speaks with more confidence and style!

Do you know a talking head who's really a subject matter expert in disguise? They can learn to let the expert emerge and dazzle with their ideas.

Are You Seen But Not Heard?

Situation: Karen was newly appointed to her position in finance, where she was responsible for managing and keeping the department on budget. Soft-spoken and petite, Karen had a hard time making herself heard during meetings, as her aggressive team shouted over her and challenged her when she questioned their figures. Karen's team was over budget, and she was concerned about her credibility when she had to present her figures to corporate at an up-coming meeting. Recognizing the importance of asserting her authority, Karen sought coaching to increase her confidence and to learn strategies for maintaining control.

Solution: We worked on increasing the volume and conviction in Karen's voice. Initially, she wasn't aware of her vocal range and didn't believe she could project. Together, we practiced breathing exercises before the meeting to calm Karen's nerves. With a specially created template, Karen began to organize her ideas so she would not get intimidated and lose her train of thought. Karen also developed strategies for dealing with people who lobbed hostile barbs or tried to interrupt her when she was speaking.


Result: After the big meeting, Karen said she felt prepared, organized, and confident. She was able to hold her ground and support her position. The note-taking system helped her to stay focused and maintain her credibility.

Do you know people who get lost in the crowd? We can help them rise above the noise, find their voice, and communicate with confidence.

Do You Suffer From Verbal Diarrhea?

Situation: Donald was a director-level manager who was getting complaints from his boss that his voice-mails were long-winded and that his rather business-like demeanor was failing to gain buy-in from his staff. One of Donald's biggest problems was that he didn't listen. His conversations were like running monologues and it was difficult for others to break in. His assignments lacked the detailed information required to get the job done.

Solution: Through the Exec-U-Lead coaching program, I worked with Donald on developing a concise message. The target was getting Donald to deliver a 30 second voice-mail message, which he nailed. In the next phase, Donald practiced listening and relationship skills by sharing something personal and asking people about themselves.

Result: Donald's boss was pleased. He reported that Donald's voice mails were now concise and that his personality was coming through to his staff at meetings. He was listening more and explaining the purpose of team tasks. Donald felt good about being more respected.

Do you know people who talk incessantly? Do they leave long lingering voice mails? They can learn to cut to the chase and listen more effectively.

Are You Embarrassing Your Team?

As I continue to share success stories from my living laboratory this month, I recall working with Bill for a Just-in-Time coaching session.

Situation: Bill, a bright, young entrepreneur, was a Managing Partner of a software company. He was on his way to the West Coast to deliver a presentation when he called me for some coaching. His company was positioned to sell their start-up to a large organization. His partner was concerned about their image because Bill was such a terrible presenter. How often are team members or partners embarrassed by how they present themselves and the company brand? I explained to Bill how important it was to be visible and to get out there and speak. As an owner of the company, he was the face of the organization and people wanted to hear from him. Bill was motivated to change.

Solution: I worked with Bill on his transitions. We reduced the number of slides in his PowerPoint presentation, got him to slow down his speaking pace, and coached him to connect eye-to-eye with the audience. These were all small changes but like many speakers and presenters he was unaware of how to change. He didn't require a major make-over to be effective.

Result: After only TWO HOURS, Bill had transformed his image. He faxed me the results of his first speech and the results after coaching. He went from scoring a 2.6 on his audience evaluations to a 4.0 on a scale of 1-5. Audience members praised his presentation as "entertaining," "informative," and "clear." Bill confided that the meeting planner withheld the evaluations from his first speech because they hadn't been very good. His partner in the firm was blown away by the transformation!
As I always say, It's the little things that make the greatest impact.

For public speaking tips visit http://www.atozpublicspeaking.com

Is Fear Making You Invisible?

My blog will focus on case studies from my living laboratory. These are real people and I've changed the names to protect confidentiality. These situations are universal. Fear is one of the worst afflictions in the workplace and in life. It keeps us from taking action, it stalls success and happiness, negatively impacts our reputation, and it keeps us from our dreams.

One negative side effect of fear is it makes us invisible as in the case of my client Joan.


Situation: Joan was a bright, successful executive for a Fortune 500 company who was deathly afraid of giving presentations, even at monthly meetings. Joan's fear of speaking was causing her to lose valuable opportunities for visibility in her organization. Realizing the seriousness of the situation, she was eager to begin the speech coaching process. Although Joan was a good enough speaker, she was experiencing anxiety and heart palpitations. She admitted that she was avoiding speaking situations and confided that she knew avoiding public speaking was career suicide.

Solution: I decided to take a two-pronged approach. First I reframed Joan's thinking about public speaking and reduced her perfectionism, which was underlying the fear. Once she changed her thinking, Joan practiced breathing and pausing techniques to gain control.

Result: After 8 hours of coaching, Joan developed a new confidence. At the next monthly meeting she spoke up and felt good about it. She reported that her nervousness was reduced and that she was actually the best presenter in the group! P.S., Joan now shares speaking tips with other speakers in her group!
For public speaking tips visit http://www.atozpublicspeaking.com